Please go to http://www.partyrockclothing.com/pages/order-status to check your order BEFORE emailing us. If your package has been shipped, your order will show "Completed" The shipment date will be the date shown as the "Order Update". If your order is "In Progress" we have received it and will be getting it out to you as soon as possible.

Billing Terms & Conditions

We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order will be delayed for 48 to 72 hours.

We reserve the right to cancel any order that is unable to be verified or processed.

Shipping and Handling Charges

PartyRockClothing.com will NOT charge any customer with Hidden fees on their order. All fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping method. Otherwise, your order will be delayed. Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order at shipping@partyrockclothing.com .

Shipping Methods (Prices vary by weight)

*Orders usually take 2 to 3 business days for processing*

Domestic Express 1 Day

Domestic Priority 2-3 Day

Domestic Standard 5 to 14 business days for delivery to US 48 continental states 

International Express 3 - 5 Days

International Priority 6 - 10 Days

International Standard 14 - 21 Days

We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.

Shipping Terms & Conditions

All orders to be processed within approximately two to three BUSINESS days, provided the items are in stock and there are no problems with the payment verification. (Processing time for special order item, i.e. glasses, chains, etc. depends on the vendors transit time, normally within 72 hours) PartyRockClothing.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the Next Monday even air shipment, so Ground shipment will be more economical.

 

Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we can not make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable. 

Return Policy
Return Policy: If for any reason you're not completely satisfied with your purchase, you may return it within 30 days of the original purchase date for a full refund less any shipping costs.
Canceling Orders: You may cancel and order for a full refund if the item has not yet been shipped or is in the process of shipping.
Items that have been shipped must then be returned (see Return Policy).
Unworn Merchandise: Includes any item that is in new condition, still contains the original tags, and is in the original packaging (if any). Returns will be returned to you if the item(s) exhibit any obvious signs of wear or are not in the condition in which they were received. All original packaging and materials including packing slips, and any other materials in the original shipment must be returned with your merchandise.
Defective Merchandise: Returns for manufacturer defects will be accepted.  All original packaging and materials, and packing slips must be returned with your merchandise.
Incorrect Merchandise: Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered.  We will provide you with instructions on how to send the incorrect item back, and we’ll send you the correct item(s).

All the returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or refusal, we are not responsible for the shipping and return shipping if applicable, a refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.

We give our customers 30 business days from receipt of the item(s) to return back to us for an exchange. Customer need to pay the shipping to ship the return back first. Invoice # and customer contact information must be included with return inside box, for better service.

If the return caused by manufacture defect or receiving wrong shoes, we will be fully responsible for the mistakes, the return shipping will be reimbursed (Original shipping in original payment is the maximum, so please choose the return shipping method accordingly).

If the return not caused by manufacture defect or receiving wrong items, original shipping is not refundable and a refund will be issued according to receipt of the return. If coupon or discount applied on the original order, the amount will be taken off from the store credit accordingly.

For packages refused by customers, there may be additional shipping cost charged by carrier.

All the return of used condition will not be accepted and will be refused.

NOTE: DUE TO HEALTH RESTRICTIONS, WE CANNOT ACCEPT RETURNS FOR SWIMSUIT OR EARRING ITEMS. ALL SALES ARE FINAL.

International Order Policy

We are not able to provide destination country tax and duty charge if occurred.

Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. PartyRockClothing.com will NOT be responsible for any of the above Duties and Fees.

If the order arrives at your country and any of the following occur:

1. The customer refuses to accept the package


2. No attempt is made in the country of destination to deliver the package

PartyRockClothing.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund.

We DO NOT accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order.

Legal Information

General

This Website may include inaccuracies or typographical errors. PartyRockClothing.com that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website.

These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. PartyRockClothing.com can revise these Terms at any time without notice by updating this posting.

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Trademarks / Logos / Images

PartyRockClothing.com, the PartyRockClothing.com logo, the original product images taken by PartyRockClothing.com, and all PartyRockClothing.com-based trademarks are trademarks or registered properties of PartyRockClothing.com in the United States and other countries and are protected by law. Unauthorized use of PartyRockClothing.com's Name, Images, Logos and Trademarks or unauthorized copy of contents from this web site without permission from PartyRockClothing.com is in violation of U.S. and International copyright law.